Refund Policy

Last updated: 8 October 2026

Plain-language summary. If your ad fails moderation through no fault of yours, or if a technical error means your sign was never published, we'll refund the publishing fee. Refunds for fault-based rejections (e.g. misleading or unlawful content) are not available. Approved refunds are paid back through Paystack to the original payment method within 7 working days.

1. Scope

This policy explains when Archers will refund publishing fees paid by Advertisers via Paystack, and how to request one. It is part of our Terms of Service.

2. When you are entitled to a refund

You are entitled to a full refund of the publishing fee where:

your payment was successfully captured but, due to a verifiable technical fault on our side, your sign was never made available in moderation or in the public feed; or
we accidentally double-charged you for the same sign; or
we are required by law to issue a refund (for example, under the Federal Competition and Consumer Protection Act 2018 or by direction of the Central Bank of Nigeria).

3. When refunds are not available

Publishing fees are non-refundable where:

your sign was rejected because it breached our Terms, the Acceptable Use Policy, or applicable law;
your sign was approved and published, even if it received fewer views or clicks than you expected;
you change your mind after submission;
your campaign was paused or removed because of complaints, fraud signals, or a legal request;
the request is made more than 30 days after the original payment.

4. How to request a refund

Send an email to jalapenosmoke@gmail.com within 30 days of payment, including:

your business name and account email;
the Paystack transaction reference (e.g. archers_123_169...);
a short description of the issue and any supporting screenshots.

5. How long it takes

We aim to acknowledge your request within 2 working days and to make a decision within 7 working days. Once approved, Paystack typically returns funds to the original card or bank account within 5–10 working days, depending on your bank.

6. Disputes and chargebacks

If you raise a chargeback or dispute through your bank or card scheme, we may suspend the related ad and any further activity on your account until the dispute is resolved. Submitting fraudulent chargebacks is a serious offence under the Cybercrimes Act 2015 and may be reported to law enforcement.

7. Loyalty points

Loyalty points have no monetary value and cannot be refunded, exchanged for cash, or transferred to another person.

8. Changes to this Policy

We may update this Refund Policy from time to time. Continued use of the service after changes are posted constitutes acceptance.

This document is a good-faith template and is not legal advice. Please have it reviewed by a qualified Nigerian legal or accounting professional before relying on it commercially.